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Return Policy

Return Policy

Vacuum Cleaner Market offers a generous 30 day money back guarantee. Customer must return purchased item in original packaging accompanied with invoice or receipt and RA# within 30 days of purchase.  Please follow the steps below to get your RA# but first read the following conditions that apply:

- Initial shipping costs will not be refunded (only applies to orders under $25).
- No restocking fee.
- Return shipping will be paid for by customer unless error was made by Vacuum Cleaner Market (Ex: wrong item shipped) in which case return shipping will be paid for by Vacuum Cleaner Market.
- Products must be accompanied with all original packing, tags, remotes, accessories, manuals, warranty cards, promotional gifts and anything else included with item purchase.
- Vacuum Cleaner Market assumes no responsibility for lost products during return transit.
- Vacuum Cleaner Market reserves the right to take up to 30 days to process and inspect returns before refund credit is given.

-If item shows excessive wear and tear, or has smoke damage, the customer will be charged for these repairs. Vacuum Cleaner Market will deduct from return purchase amount a $75 cleaning fee for products showing excessive wear and tear, and a $100 cleaning fee for products with smoke damage. Vacuum Cleaner Market will email the customer upon receipt of the damaged item to let the customer know what charges will be held from their return. Email will be sent to the customer email used upon purchase. 

Miele Customer Confidence Vacuum Return Policy

We offer a special return policy for customers purchasing a Miele vacuum. This is part of our Miele Confidence Guarantee policy. The customer is still responsible for boxing up the vacuum and any additional items, and returning to the shipping carrier specified on the pre-paid return label sent from Vacuum Cleaner Market. All accessories, and original packaging needs to be included with your return.

- Return accepted up to 60 days from date of purchase.

- No restocking fee.

- We provide a pre-paid return label for the vacuum cleaner.

- We refund 100% of the purchase price.

- Any promotional items must be returned with the vacuum cleaner.

-Vacuum must be in working order, free from smoke, and excessive wear and tear. A $100 cleaning fee will be applied to any models returned with smoke damage. A $75 cleaning fee will be applied to any models with accessive wear and tear. This fee will be taken from the return purchase price of the order. This cleaning fee is non-refundable and is non-negotiable. An email will be sent to the customer upon receipt of the unit explaining any fees.

-If a vacuum is returned without accessories, parts, or items that the model came with, or original shipping materials/boxes, the price of these items will be deducted from the return amount.

Steps for Return

1. Email us at contact@vacuumcleanermarket.com or Call 1-877-819-6857 and ask for return department . Please have your invoice number ready and reason for return.
2. Make sure your package is accompanied with your RA#. Please do not write or sticker directly on original packaging.
3. Include all items included in the original packaging as well as accessories received in addition to.
4. Mail in an outer protective box or envelope to following address:
             VacuumCleanerMarket.com
             439 Vineyard Town Center
             Morgan Hill, CA 95037
5. Be sure and track your package as Vacuum Cleaner Market does not assume responsibility for lost return packages.
6. Allow up to 30 days for processing return request and receival of credit.