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Return Policy

Return Policy

Vacuum Cleaner Market offers a generous 30 day money back guarantee. Customer must return purchased item in original packaging accompanied with invoice or receipt and RA# within 30 days of purchase.  Please follow the steps below to get your RA# but first read the following conditions that apply:

- Initial shipping costs will not be refunded (only applies to orders under $25).
- No restocking fee.
- Return shipping will be paid for by customer unless error was made by Vacuum Cleaner Market (Ex: wrong item shipped) in which case return shipping will be paid for by Vacuum Cleaner Market.
- Products must be accompanied with all original packing, tags, remotes, accessories, manuals, warranty cards, promotional gifts and anything else included with item purchase.
- Vacuum Cleaner Market assumes no responsibility for lost products during return transit.
- Vacuum Cleaner Market reserves the right to take up to 30 days to process  and inspect returns before refund credit is given.

Miele Customer Confidence Vacuum Return Policy

We offer a special return policy for customers purchasing a Miele vacuum. This is part of our Miele Confidence Guarantee policy.

- Return accepted up to 60 days.
- No restocking fee.
- We provide a pre-paid return label for the vacuum cleaner.
- We refund 100% of the purchase price.
- Any promotional items must be returned with the vacuum cleaner.

Steps for Return

1. Email us at or Call 1-877-819-6857 and ask for return department . Please have your invoice number ready and reason for return.
2. Make sure your package is accompanied with your RA#. Please do not write or sticker directly on original packaging.
3. Include all items included in the original packaging as well as accessories received in addition to.
4. Mail in an outer protective box or envelope to following address:
             439 Vineyard Town Center
             Morgan Hill, CA 95037
5. Be sure and track your package as Vacuum Cleaner Market does not assume responsibility for lost return packages.
6. Allow up to 30 days for processing return request and receival of credit.